PROMPTFORGE STUDIO · REFUNDS
How refund requests work
Refund requests are reviewed by staff. Submitting a request does not approve or issue a refund.
One request per purchase
A buyer may make one full-refund request for a purchase within 14 calendar days of its recorded payment date. The request controls may be paused; your library shows the current request status for each eligible purchase.
A request made outside the 14-day window is recorded as ineligible. A request already on file cannot be submitted a second time for that purchase.
Manual review and access
Staff review requests manually. A request by itself neither approves nor issues a refund. Access to the purchase remains available while a request is pending.
If a refund is approved, the payment owner completes the full refund in Polsia Payments. PromptForge Studio staff then record the confirmed result in the app. Access to that purchase ends only after that confirmed result is recorded.