Information used by the app

Account and purchase records

The app processes your account name and email address to provide sign-in and account access. For a purchase, it stores an order reference, the offer and its saved details, the amount and currency, the checkout/payment reference, payment status, and relevant order timestamps. The payment service is used to start checkout and verify payments before materials unlock.

Purchase email delivery records include the message type and status, attempt count, last attempt time, and sent time when available. These records support purchase confirmation, access delivery, and retrying a failed message. Email delivery status is separate from verified library access.

Buyer help and refund records

A signed-in help request stores the account name and email, the selected order and offer context when provided, the issue category, your message, and its submission time. The app records purchase, payment, access, refund, and email-delivery status with the request so staff can review the issue. This form saves a request in the app; it does not say that an email was sent.

Refund records include request status and timing, plus the staff member and time when a completed refund result is confirmed in the app. The app uses that result to end access to the refunded purchase.

Visit analytics and service access

When visitor analytics are enabled for a deployment, the browser stores a random visitor-beacon identifier in local storage and sends it with the app identifier to Polsia for visit analytics. The beacon is best-effort and does not control account or purchase access.

Polsia platform services used by the app handle authentication, payment verification, purchase email delivery, hosting, and visitor analytics. PromptForge Studio staff with the admin role can review buyer and support records through private staff routes. Public pages and other buyers are not given access to support messages or another buyer’s order details.

This page does not state a retention period or a deletion schedule for these records.